Guide to Getting the Best Business Phone Service in MA
Choosing the ideal Massachusetts business phone service is an important decision for any company. Just as your website and brick and mortar location, the phone is one of the primary ways in which customers, clients and employees alike contact you.
Because of the faceless nature of the internet, having a more personal method of contact with the phone also adds legitimacy to your business. Given these benefits the need for a solid business phone service is evident, however, how to go about finding the right one isn't always as obvious.
Massachusetts Business Phone Service Options
Today, Massachusetts business owners can pick from a wide variety of phone services. From cell phone plans for you as well as your employees to international calling plans there's a Massachusetts business phone service for every single type of company.
Traditional Business Phone Lines in MA
Cable phone lines are the conventional way of delivering business phone services in Massachusetts. Phone companies like AT&T have been offering this kind of business phone service for years. The advantages of this style of phone service are the clarity and dependability because it isn't going to rely on an connection to the internet.
VoIP Business Phone Service in Massachusetts
VoIP (Voice over Internet Protocol) phone services utilize the internet as opposed to telephone lines to route telephone calls. The appealing factor with this sort of business phone service is the financial savings. It's also an excellent option for Massachusetts businesses that don't currently have land lines available.
Vonage is an industry leader at delivering VoIP business phone services in MA and the first significant provider of this sort of service. Comcast has also acknowledged the advantages of this new delivery method and has started supplying business VoIP phone service of its own.
Using Skype for Your Massachusetts Business Phone Service
Skype has obtained popularity over the last few years, delivering a distinctive type of phone service that's centered around video chatting that uses VoIP technology. Many Massachusetts business owners like having the ability to see the people they are speaking with in addition to the fact that Skype is presently a free service if you are making calls from computer to computer. If you need an online telephone number that people can call from their phones local rates will apply.
International Calling Services for Massachusetts Businesses
Phone service that comes with international calling is a wise decision for any business that frequently makes or receives calls from overseas. Many local calling plans will include the U.S., U.S. territories, Canada and Mexico. If you require plans for calling outside those areas you ought to consider adding on an international calling plan to your local phone service.
Popular Business Phone Features to Look For
Business phone services today come included with many calling features depending on the plan you select. These features can make your business more productive and provide a better customer service experience. Below are typical calling features that many businesses require.
- · Voicemail
- · Call waiting
- · Three way calling
- · Caller ID
- · Call transfer
Most Massachusetts phone companies have their own unique, advanced calling features that can be added onto a plan. For instance, Vonage has what they call Visual Voicemail which transcribes all of your voicemails and transmits them to you either as an email or text. It is best to look through each provider's calling features to determine which ones will benefit your business best.
One very important feature that should not be overlooked when you're getting a new business phone service in Massachusetts is the ability to keep your current number. Most phone companies are able to help you preserve your current number but verify this before signing up for a service.
Another thing to consider is the need for a toll free 1-800 number. There are a number of providers who specialize in creating 1-800 numbers for businesses.